Privacy, Terms & FAQ

Card Freaks ("we", "us") operates the Card Freaks app and website at cardfreaks.app. This policy explains what personal data we process and why. Contact: info@cardfreaks.app.

Data we collect: your email address and login identifier (including Google sign-in identity if used); an optional display name; game data such as coins, cards in your collection, packs opened, battle results, trades and achievements; purchase records (product, order ID, time) needed to credit coins; and basic technical data (device/browser type, logs) needed to operate and secure the service.

Data we do not collect: we never receive or store payment card or bank details. All payments are handled by Google Play. We do not sell your personal data and do not use it for third-party advertising.

Purposes & legal basis (GDPR): providing your account and the game (performance of contract), verifying purchases and preventing fraud (legitimate interest and legal obligation), and keeping the service secure and working (legitimate interest).

Processors: our hosting and database provider (cloud infrastructure), Google (sign-in and Google Play Billing), and AI model providers used only to generate game content — no personal user data is sent to them.

Retention: data is kept as long as your account exists. When you delete your account, your profile, collection and game data are permanently deleted. Purchase records may be retained where required by law.

Your rights: you may request access, correction, deletion, restriction or portability of your data, and object to processing, by contacting info@cardfreaks.app. You may also complain to your local data protection authority (in Sweden: IMY).

Children: the service is not directed at children under 13 (or under 16 in the EU where applicable). If we learn that such a child has created an account, we will delete it.

Changes: we may update this policy. The current version is always available at this page.

By using Card Freaks you agree to these terms. If you do not agree, do not use the service.

Virtual items have no real-world value. Coins, packs and cards (including Gold Plated and other rare variants) are a limited, personal, non-transferable license to use digital content inside the game. They are not your property, have no monetary value, and cannot be exchanged, sold, transferred, cashed out or redeemed for real money, goods, gift cards or anything of value outside the game.

No gambling, crypto or NFTs. Card Freaks offers no real-money prizes and uses no blockchain, cryptocurrency or NFTs.

Purchases: coin purchases are processed by Google Play and are consumed and credited immediately. All purchases are final and non-refundable except where required by law or Google Play policies. Pack contents are random; probabilities may be changed at our discretion.

Game changes: we may change, rebalance, add or remove features, cards, prices, rewards and virtual items at any time, and may suspend or end the service. We are not liable for any loss of virtual items resulting from such changes, outages, bugs or account termination.

Fair play: cheating, exploiting bugs, automation, or abuse may lead to removal of items or account suspension without compensation.

Disclaimer & liability: the service is provided "as is" and "as available" without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under mandatory consumer law.

Governing law: Swedish law applies, without prejudice to mandatory consumer protections in your country of residence.

You can permanently delete your Card Freaks account and all associated data: profile, coins, card collection, packs, battle history, trades and achievements. This cannot be undone.

Can't sign in? Email info@cardfreaks.app from the address registered on your account with the subject "Delete my account". We will delete your account and data within 30 days.

Can I sell my cards or coins for real money?
No. Virtual items have no real-world value and stay in the game.

I bought coins but didn't receive them.
Restart the app — purchases are verified and credited automatically. If it still fails, email info@cardfreaks.app with your Google Play order ID.

Can I get a refund?
Refunds are handled by Google Play according to its refund policy.

Is my payment information safe?
We never see it — Google Play handles all payments.

How do I delete my account?
Use the button above, or the "Privacy & delete account" link in the in-app menu.

How do I contact you?
Email info@cardfreaks.app.